General Studies · Total Quality Management

Match List I (Cost of Quality Component) with List II (Associated Definition/Example): List I (Cost of Quality Component) A. Preventive Costs B. Appraisal Costs C. Internal Failure Costs D. External Failure Costs List II (Associated Definition/Example) I. Expenses incurred due to product recalls, warranty claims, or damage to organizational reputation. II. Proactive expenditures aimed at avoiding defects before they occur, such as employee training programs and process improvements. III. Costs associated with activities such as inspections, testing, quality audits, and quality control mechanisms. IV. Costs arising from defects identified before the product reaches the customer, such as rework and scrapped materials. Choose the correct answer from the options given below: