General Studies · Quality Management

Match List I (Cost of Quality Component) with List II (Associated Definition/Example): List I: A. Preventive Costs B. Appraisal Costs C. Internal Failure Costs D. External Failure Costs List II: I. Expenses incurred due to product recalls, legal issues, or damage to the organization's reputation. II. Costs arising from defects identified before the product reaches the customer, such as rework and scrapped materials. III. Proactive expenditures such as employee training programs and quality management systems. IV. Costs incurred to assess and evaluate quality, such as inspections, testing, and quality audits.