General Studies · Six Sigma
Lambda Credit Union uses Six Sigma to reduce errors in its daily fund transfer reconciliation process. The team is currently setting up the Control phase of the DMAIC cycle after successfully implementing an automated solution in the Improve phase. The team's goal is to prevent the process from reverting to its old, error-prone state. Which of the following combinations of tools and techniques represents the most effective strategy for the Control phase in this banking scenario?
- 1Calculate the final DPMO and use Multiple Regression Analysis to confirm the relationship between cause and effect.
- 2Establish Statistical Process Control (SPC) Charts to monitor the process output and standardize the new method through Poka-Yoke (mistake-proofing).✓
- 3Implement a Gage R and R study and conduct a final Cost of Quality analysis for the project.
- 4Use Brainstorming and Fishbone Diagrams to find new sources of variation and launch a new 5S initiative.
Correct answer
Establish Statistical Process Control (SPC) Charts to monitor the process output and standardize the new method through Poka-Yoke (mistake-proofing).
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