General Studies · Statement and Course of Action

In this question, a statement is followed by two courses of action, numbered I and II. Assuming everything in the statement to be true, decide which of the courses of action logically follow(s) for pursuing. Statement: Long queues are seen outside the electricity bill payment counters on the 14th and 15th of each month, as the 15th of each month is the last date for payment of electricity bills. Citizens have lodged several complaints with the electricity board regarding this difficulty in payment. Courses of Action: (I) The electricity board should set up additional counters for payment collection on the 14th and 15th of each month, to make it easier for citizens. (II) The electricity board should increase the penalty to be paid after the specified last date.