Banking · Technology in Banking
Identify the correct statement regarding the impact of technology on retail banking operations: Statement 1: The introduction of Neo-banking and digital-only models has moved bulk operations from physical branches to digital platforms, reducing brick-and-mortar dependency. Statement 2: Despite the digital surge, physical branches remain points for complex operations like safe deposit locker management and physical document verification for high-value mortgages. Statement 3: Retail banking operations use Big Data Analytics to predict customer behavior, allowing back-offices to pre-approve loans for existing eligible customers.
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Only Statement 1 is correct.
- 2Statement 2 and 3 are correct.
- 3Statement 1, 2, and 3 are correct.✓
- 4Only Statement 3 is correct.
Correct answer
Statement 1, 2, and 3 are correct.
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