General Studies · Customer Service and Grievance Redressal
How is the grievance redressal process made more effective within commercial banks?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1By offering no alternative remedies for unresolved complaints
- 2By limiting the grievance redressal process to only regional offices
- 3By setting up a structured system for grievance redressal at various levels, including branches, regional offices, and the Head Office✓
- 4By ensuring only senior employees handle complaints
Correct answer
By setting up a structured system for grievance redressal at various levels, including branches, regional offices, and the Head Office
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