Banking · Customer Relationship Management
How does Customer Relationship Management (CRM) help banks maximize the value derived from their employees?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1By eliminating the need for cross-selling and upselling practices.
- 2By improving employee productivity and identifying profitable customer segments for targeted sales.✓
- 3By narrowing down employee roles and responsibilities to minimal tasks.
- 4By replacing all human employees with automated systems.
Correct answer
By improving employee productivity and identifying profitable customer segments for targeted sales.
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