Banking · Outsourcing in Banking
How did the traditional outsourcing approach of Public Sector Banks (PSBs) historically compare with that of new-generation private sector banks in India?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Neither PSBs nor new-generation private banks ever utilized any external vendors or outsourcing.
- 2PSBs traditionally handled most processes internally using in-house staff, whereas new-generation private banks heavily leveraged outsourcing for non-core processes.✓
- 3Both categories completely outsourced all front-office and back-office tasks to the same vendors.
- 4PSBs outsourced all core banking services, while new-generation private banks kept everything in-house.
Correct answer
PSBs traditionally handled most processes internally using in-house staff, whereas new-generation private banks heavily leveraged outsourcing for non-core processes.
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