Banking · Codes and Standards
How did the Banking Codes and Standards Board of India (BCSBI) collect data to evaluate and rate member banks' compliance with the established Codes?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Strictly through internal anonymous surveys administered to bank executives.
- 2By conducting branch visits, assessing Central Processing Centres (CPCs), and collecting direct customer feedback.✓
- 3Solely by reviewing the quarterly published balance sheets and profit statements of the banks.
- 4By tracking user statistics and traffic on the banks' public web portals.
Correct answer
By conducting branch visits, assessing Central Processing Centres (CPCs), and collecting direct customer feedback.
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