General Studies · Porter's Value Chain
GHJ Co is a manufacturing company that makes a specialized, labor-intensive product and provides maintenance and after-sales service. - Department W uses materials and labor to produce the final product. - Department X stores the final product and delivers it to customers. - Department Y handles advertising and promotion of the final product. - Department Z provides spare parts and maintenance services to customers. Match the departments of GHJ Co to the primary activities of Porter's value chain.
- 1W - Operations, X - Outbound logistics, Y - Outbound logistics, Z - After sales service
- 2W - Operations, X - Outbound logistics, Y - After sales service, Z - After sales service
- 3W - Operations, X - Outbound logistics, Y - Operations, Z - After sales service
- 4W - Operations, X - Outbound logistics, Y - Marketing and sales, Z - After sales service✓
Correct answer
W - Operations, X - Outbound logistics, Y - Marketing and sales, Z - After sales service
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