Indian Polity · Polity

Evaluate the following statements regarding the Consumer Protection Act, 2019 and determine which option accurately reflects its provisions: Statement 1: The Central Consumer Protection Authority (CCPA) is empowered to conduct an investigation into violations of consumer rights either suo motu, on a complaint received, or on a direction from the Central Government. Statement 2: If the CCPA is satisfied after investigation that an advertisement is false or misleading, it may order the concerned trader, manufacturer, or advertiser to discontinue or modify it. Statement 3: For the violation of an order regarding misleading advertisements, the CCPA may impose a penalty extending up to ten lakh rupees, and for subsequent violations, up to fifty lakh rupees and imprisonment up to two years. Statement 4: The Act mandates that every e-commerce entity must provide clear information relating to return, refund, exchange, warranty, and shipping details, including the Grievance Officer's information. Statement 5: The Act encourages self-representation or authorized agents before Consumer Commissions, though consumers can seek assistance from legal practitioners. Statement 6: State Governments shall establish a Consumer Mediation Cell attached to each District and State Commission to facilitate settlements. Statement 7: If a dispute is settled through mediation, no appeal shall lie against the order of the Commission based on such settlement.