General Studies · Customer Service and Regulations
Evaluate the correctness of standard commercial banking regulations in India regarding customer service up to 2025. Statement 1: BCSBI defined minimum standards in collaboration with RBI. Statement 2: Its core codes are integrated into individual bank policies and RBI directions. Statement 3: Changes in service charges require a 30-day prior notice. Statement 4: Deceased claims must be settled within 15 days of valid submission. Statement 5: Senior citizens get priority queues, and talking ATMs are mandated locally. Statement 6: The Integrated Ombudsman Scheme 2021 provides a unified web portal. Statement 7: Recovery calls must be limited between 0700 and 1900 hours. Which evaluation is accurate?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Only Statements 1, 2, 3, and 6 are correct.
- 2Statements 1, 2, 3, 4, 6, and 7 are correct; Statement 5 is incorrect regarding the talking ATM count.
- 3All Statements from 1 to 7 are correct and represent current regulatory expectations.✓
- 4Only Statement 7 is correct because the BCSBI codes are no longer legally valid.
Correct answer
All Statements from 1 to 7 are correct and represent current regulatory expectations.
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