General Studies · Organizational Behaviour
Effective management of emotional labor in customer-centric roles primarily involves which of the following actions?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Sidetracking the learned emotions
- 2Display of friendly emotions✓
- 3Free expression of feelings of frustration
- 4Acceptance of emotional dissonance
Correct answer
Display of friendly emotions
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