General Management · Professional Ethics
During a multi-cultural project, one member misinterprets a colloquial phrase used by another and feels slighted. What is the best course of action to resolve this conflict?
- 1Remove the member from the project to avoid further disruptions
- 2Tell the member that they are being too sensitive over minor things
- 3Explain the phrase contextually and apologize for the misunderstanding✓
- 4Ignore their feelings as it was an unintentional misunderstanding
Correct answer
Explain the phrase contextually and apologize for the misunderstanding
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