Education · Pedagogy and Experiential Learning

During a library science practical session, students work in pairs to conduct a simulated reference interview. One student plays the role of a user with an incomplete information need, while the other practices asking probing questions, clarifying doubts, and guiding the user toward suitable resources. The instructor observes how well students interpret user intent, handle ambiguity, and provide relevant assistance. The activity is designed to strengthen the professional skills required in real library settings. Conducting a reference interview in a library lab helps in developing what skill?