General Studies · Grievance Redressal Mechanisms
Digital banking complaints related to mobile applications and transaction failures that remain unresolved by the bank are addressed under which unified framework introduced by the RBI?
- 1Integrated Ombudsman Scheme, 2021✓
- 2Pradhan Mantri Jan Dhan Yojana (PMJDY)
- 3Real Time Gross Settlement (RTGS) Framework
- 4The Unified BHIM Dispute Architecture
Correct answer
Integrated Ombudsman Scheme, 2021
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