Banking · Customer Service and Grievance Redressal

Consider the following statements regarding the timelines and procedures for complaint management in commercial banks: Statement 1: Every bank branch must maintain a comprehensive Grievance Redressal Register easily accessible to the public, containing details like serial number, date of receipt, name of the complainant, and nature of the issue. Statement 2: The bank is under a regulatory obligation to provide a formal acknowledgment of the complaint within a period of two working days, including a unique tracking number. Statement 3: In cases of unauthorized electronic transactions, the bank must provide a 'Shadow Credit' to the customer's account within ten working days from the date of notification, subject to the customer informing the bank within the stipulated time frame. Which of the statements given above are correct?