General Studies · Retail Banking Operations
Consider the following statements regarding 'Process Models' in retail banking operations, which determine how a customer application moves from point of sale to final disbursement: Statement I: In the 'Centrally Processed Model,' the branch is responsible only for initial data entry and document collection, while credit verification, legal scrutiny, and technical valuation are handled by a dedicated central unit. Statement II: The 'Branch-level Processing Model' is most effective for high-value, complex products like Home Loans because it allows the branch manager to use local knowledge and personal discretion to mitigate title deed risks. Statement III: A 'Hybrid Processing Model' allows decentralized sourcing of applications but uses a centralized technology-driven 'Credit Engine' for automated 'In-principle Approvals' while keeping final disbursement at the branch. Which of the above statements is/are correct?
- 1Only I
- 2Only I and II
- 3Only II and III
- 4Only I and III✓
Correct answer
Only I and III
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