Economics · Performance Measurement
Classify the following performance metrics as either Financial or Non-financial indicators: 1. Number of customer complaints2. Percentage increase in market share3. Earnings per share4. Machine downtime5. Employee attitudes6. Residual income
- 1Financial = 2, 3, 6; Non-financial = 1, 4, 5
- 2Financial = 3, 6; Non-financial = 1, 2, 4, 5✓
- 3Financial = 1, 2, 4, 5; Non-financial = 3, 6
- 4Financial = 1, 2, 3; Non-financial = 4, 5, 6
Correct answer
Financial = 3, 6; Non-financial = 1, 2, 4, 5
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