Indian Polity · Polity

Assertion (A): Under the Consumer Protection Act 2019, a consumer can file a complaint in the District Commission within whose local limits the complainant resides or personally works for gain, regardless of where the opposite party has its office. Reasoning (R): The 2019 Act aims to provide easier access to justice by departing from the traditional rule of Civil Procedure where the plaintiff must follow the defendant, thereby reducing the logistical burden on the aggrieved consumer.