General Knowledge · Library and Information Science
Arrange the steps of the 'Digital Reference Model' derived from Lankes (1998) and the Virtual Reference Desk Project (1998) in the correct sequence: A. Triage B. Experts Answer Formulation C. Tracking D. Question Acquisition E. Resource creation Choose the correct answer from the options given below:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1D, A, B, C, E✓
- 2E, B, C, A, D
- 3C, D, B, A, E
- 4A, C, B, D, E
Correct answer
D, A, B, C, E
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