Economics · Marketing Management
Arrange the following service gaps as per the SERVQUAL approach in the correct logical sequence (Gap 1 to Gap 5): A. The gap between service quality specifications and service delivery B. The gap between customer expectations and management perceptions C. The gap between perceived service and expected service D. The gap between management perceptions and service quality specifications E. The gap between service delivery and external communications Choose the correct answer from the options given below:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1C, A, B, E, D
- 2A, C, B, D, E
- 3B, D, A, E, C✓
- 4D, A, B, E, C
Correct answer
B, D, A, E, C
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