General Intelligence · Situational Judgement
A valued client requests a major last-minute change that will delay delivery by a week. What is the best professional response?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Reject the request instantly to maintain the original timeline.
- 2Explain the impact of the change on the timeline and negotiate a feasible deadline.✓
- 3Accept the change immediately without any internal or external discussion.
- 4Charge a heavy penalty silently without communicating the reason to the client.
Correct answer
Explain the impact of the change on the timeline and negotiate a feasible deadline.
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