General Studies · Situation Reaction Test
A shopkeeper's supplier frequently delays deliveries, causing inventory shortages. What is the best course of action for the shopkeeper to maintain customer trust?
- 1Inform customers transparently about delays and offer suitable alternatives.✓
- 2Raise prices of remaining items and hide the shortage.
- 3Blame the supplier publicly to divert customer dissatisfaction.
- 4Stop selling the affected items altogether without notice.
Correct answer
Inform customers transparently about delays and offer suitable alternatives.
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