Banking · Customer Protection and RBI Guidelines
A retail customer experienced an unauthorized electronic transaction of 85,000 Rupees due to third-party breach where neither the bank nor the customer was at fault. The customer reported the transaction to the bank within three working days of receiving the alert. According to the RBI directions on Limiting Liability of Customers in Unauthorized Electronic Banking Transactions, what is the maximum liability of the customer?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Full liability of 85,000 Rupees
- 210,000 Rupees
- 35,000 Rupees
- 4Zero liability✓
Correct answer
Zero liability
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