General Studies · Organizational Change
A public sector bank introduces AI-based credit appraisal but employees continue relying on manual assessments despite formal instructions. What would be the most appropriate corrective strategy to overcome this resistance?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Issuing repeated policy circulars and formal directives
- 2Embedding AI usage into appraisal norms and incentive systems✓
- 3Increasing the frequency of monitoring and surveillance
- 4Mandating strict financial penalties for non-compliance
Correct answer
Embedding AI usage into appraisal norms and incentive systems
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