Business Studies · Staffing
A mid-sized retail chain with 200 physical stores decides to launch an aggressive online sales platform. Currently, the company has a strong store culture and experienced floor staff who understand customers well. The HR manager proposes promoting ten store supervisors into digital marketing and operations roles. The marketing director wants to hire fifteen fresh graduates from top colleges who have digital skills but no retail experience. The finance manager worries about training costs either way. The CEO must decide: promote insiders only, recruit outsiders only, or use a mix. In class, groups advise the CEO, weighing cost, cultural fit, skill gaps, and employee morale before discussing internal versus external recruitment. Working through this dilemma most strongly helps students to:
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Memorize which source of recruitment is 'always best' for every situation
- 2Ignore employee morale when thinking about hiring decisions
- 3Treat recruitment as a purely administrative form-filling exercise
- 4See staffing as a trade-off among cost, culture, and capability rather than a fixed rule✓
Correct answer
See staffing as a trade-off among cost, culture, and capability rather than a fixed rule
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