Banking · Centralized Processing Center
A leading public sector bank decides to implement a Centralized Processing Centre (CPC) for all retail loan applications across its 5,000 branches. By shifting the appraisal and sanctioning process to the CPC, branch staff are relieved from loan documentation and technical scrutiny, and the branch's role is limited to initial lead generation and document collection. This allows automated tools at the CPC to verify credit scores instantly and reduces Turnaround Time (TAT). What is the primary operational change described in this scenario?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Elimination of the need for credit score screening
- 2Closure of physical retail branches
- 3Centralization of processing to improve efficiency and TAT✓
- 4Decentralization of operational authority
Correct answer
Centralization of processing to improve efficiency and TAT
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