A leading commercial bank's customer service department uses two different systems: System A, a scripted chatbot that can only respond to a fixed set of 50 keywords and provides pre-set answers; and System B, an advanced chatbot that analyzes the customer's language, mood, and previous history to suggest personalized next steps and resolves queries outside the fixed script. System A is an example of Automation (Robotic Process Automation), while System B is an example of Artificial Intelligence (AI), distinguished by:

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Physics · Computer Awareness

Verified Solution4 OptionsUpdated: October 2026👁️1 View

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System A's reliance on deterministic rules and System B's capacity for learning and decision-making.

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Answer 1

System A's low cost and System B's use of cloud computing.

Answer 2

System A's reliance on deterministic rules and System B's capacity for learning and decision-making.

Answer 3

System A's use of simple text and System B's use of voice recognition.

Answer 4

System A's use only in the Indian banking industry and System B's global use.

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