General Studies · Organizational Behavior and Human Resource Management
A large financial institution introduced a comprehensive digital transformation initiative aimed at integrating customer data, automating internal processes, and improving interdepartmental coordination. Despite significant investment in advanced digital platforms, senior management observed that employees continued to rely on legacy systems and informal communication channels. Interviews revealed that employees perceived the new system as complex and were uncertain about how digital adoption would influence performance evaluation and career progression. Which of the following managerial interventions would most effectively address the underlying organizational challenge while supporting sustainable digital transformation?
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Redesigning performance metrics and reward structures to align employee incentives with digital adoption and process integration✓
- 2Decentralizing digital system decisions to individual departments to encourage customized solutions
- 3Increasing capital expenditure on more advanced digital technologies to improve system capabilities
- 4Mandating exclusive use of the digital system through strict compliance monitoring and disciplinary measures
Correct answer
Redesigning performance metrics and reward structures to align employee incentives with digital adoption and process integration
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