Banking · Customer Protection Policy

A customer discovered an unauthorized electronic transaction of ₹50,000 from her account on February 10. The bank's investigation revealed that the breach occurred due to a phishing link she clicked on February 8. She reported the matter to the bank on February 14. According to the RBI circular on limited liability: if reported within 3 days of receiving bank communication, customer liability is Zero; if reported within 4-7 days, customer liability is limited to the transaction value or ₹10,000 (whichever is lower). Calculate the customer's liability and the amount the bank must refund.