General Studies · Organizational Behavior and Emotional Intelligence
A colleague is frustrated with the constant changes in project scope and complains regularly. From the perspective of constructive workplace emotional intelligence, what is the best response?
- 1Empathise, validate their annoyance, and discuss positive coping strategies together✓
- 2Ignore their stress completely and continue working silently
- 3Ask them bluntly to stop complaining and focus on work
- 4Join them in complaining extensively to management about the situation
Correct answer
Empathise, validate their annoyance, and discuss positive coping strategies together
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