General Studies · Business Ethics and Values

A bank's internal audit reveals a common practice where employees slightly inflate the success rates of their digital adoption drives (organizational goal of Digitalization Success) to secure higher performance appraisals. This is in direct conflict with the bank's stated value of Truthfulness. To resolve this specific value conflict effectively, the bank should: I. Immediately increase the performance target for digitalization to disincentivize misrepresentation. II. Re-align the performance appraisal system to reward and heavily penalize employees based on data integrity and truthfulness in reporting. III. Clearly communicate that the core value of Truthfulness is non-negotiable and supersedes the organizational goal of digitalization success. Which of the above actions represent the most effective steps to resolve the conflict?