General Studies · Risk Management
A bank is developing a new Service Level Agreement (SLA) for its internal customers (branch staff). Which of the following statements represents a critical operational metric that must be included to ensure effective risk management? Statement A: The maximum time allowed for the clearing of a customer's loan documentation file before it is flagged to the compliance officer. Statement B: The total number of successful referrals made by the operations staff to the sales team for cross-selling opportunities.
Verified Solution4 OptionsUpdated: October 2026👁️1 View
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- 1Only Statement A✓
- 2Only Statement B
- 3Both Statement A and Statement B
- 4Neither Statement A nor Statement B
Correct answer
Only Statement A
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