Business Studies · Balanced Scorecard
A balanced scorecard measures performance from four perspectives: financial, internal business process, innovation and learning, and _________. Additionally, Flyrite's performance measure of _________ would be categorized under the innovation and learning perspective.
- 1increased market share ; percentage of flights delayed
- 2competitive advantage ; percentage of customer complaints
- 3customer ; percentage of sales attributable to new routes✓
- 4growth ; percentage of flights delayed
Correct answer
customer ; percentage of sales attributable to new routes
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